Shipping and Returns
Q: WHEN WILL MY ORDER SHIP?
Orders received by 5PM Eastern Standard Time M-F typically are processed the same day received. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 business days and may vary during the holiday season.
Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.
Q: WHAT SHIPPING OPTIONS ARE AVAILABLE?
Diamondback Diesel offers our customers United Parcel Service (UPS) ground, and United States Postal Service (USPS) Priority Mail. We will offer other shipping options soon. Thanks for your patience.
Q: HOW ARE RETURNS HANDLED?
If an item needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA) Number. Please contact our Customer Service Department at 877-934-3735 to discuss the reason for the return and make the necessary arrangements. The restock fee for returned items is 15%. The amount of the refund will not include the shipping cost or the return shipping cost. If an item was sold with free shipping, we reserve the right to deduct that shipping cost from the refund. Items must be returned in new condition along with original packaging and paperwork. Customized products are not returnable.
Credit for returned parts will be issued once Diamondback Diesel receives, inspects and approves returned merchandise. Follow instructions and warnings on packaging before opening. Pay attention to the label on the outside of the box to ensure your new parts match the vehicle to which you are fitting them. You are responsible for repackaging returned items to the same standard in which they were received. Poorly repackaged products are highly likely to be damaged during the return and thus credit denied. Customers are reminded to unpack, dry fit and examine all parts before installation.
For Non-Defective Parts: The item must have been purchased from Diamondback Diesel within the past 30 days. The original invoice number must also be provided. Products must be in the condition you received them in and must be in the original box and/or packaging.
For Defective/Warranty Parts: The item must not have exceeded the manufacturer warranty period. We will act as a liaison to resolve the issue or get you the proper contact with the manufacture to handle your warranty claim. Contact us to find out the proper way to handle the warranty based on the product/manufacturer.
For All Parts: Diamondback Diesel must first be contacted either by phone, or by email. The return must be approved by the Diamondback Diesel Returns Department prior to shipping your parts. This insures that they will be expecting your parts to arrive and that you ship the item to the correct address. The returned items must match the parts and descriptions given in the RMA.
Diamondback Diesel reserves the right to refuse credit according to, but not limited to, the following conditions:
- The Item is returned for a non-warrantable reason.
- The Item is not as described on the RMA.
- The Manufacturer requires that you deal directly with them regarding defective items.
- The Manufacturer's Warranty policy takes precedent on issuing of credits. Credit may then be issued upon the Manufacturer’s approval. No credit will be issued for labor expenses incurred. Other Manufacturer related fees may apply.
- Items returned because of missing parts will be handled by the Manufacturer.
Once a return has been approved, we will refund to the same method that we received payment (IE: your credit card that was used to make the purchase). We will submit for the refund once the returned item has been inspected and credit approved (normally 1-2 days after receiving the item).
Q: DO YOU SHIP TO HAWAii AND ALASKA?
No! We currently only ship to the lower 48 states.